Neds is committed to protecting the privacy and personal data of every member. This document clearly explains what data we collect, how we use it, and your rights as a user of our platform in Malaysia.
These are the core principles that guide how Neds handles your personal data every day.
Neds only collects data that is strictly necessary to provide our services to you — nothing more. We do not collect sensitive data without a clear reason and your consent.
All data transmitted between your device and Neds servers is protected by 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia.
You may request access to your data, ask for corrections, withdraw marketing consent, or request account deletion at any time through neds customer support.
Neds does not sell, rent or transfer your personal data to any third party for their own commercial purposes. Your data is used solely to enhance your experience on Neds.
The Neds Privacy Policy is developed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) — the primary legislation governing the use of personal data in the country.
In the event of a data breach involving your information, neds will notify you within 72 hours via your registered email and an in-platform notice.
Neds ("we", "the Neds platform", or "the Company") respects the privacy of every individual who uses our platform at neds.info. This Privacy Policy explains how we collect, store, use, and protect your personal data when you register an account, make a deposit via Touch 'n Go or GrabPay, place Sports Betting wagers, play slots or Live Casino games, or contact our support team.
This Policy applies to all Neds platform users in Malaysia, regardless of how you access our platform — whether via mobile browser, laptop or any other mobile device.
Note: By using the Neds platform, you agree that your personal data will be processed in accordance with this Privacy Policy. If you do not agree, please stop using the platform and contact us to close your account.
Neds collects your personal data from several sources depending on how you interact with our platform. Below are the categories of data we collect:
Neds not collect sensitive data such as medical information, religious beliefs, political views, or biometric data unless required by Malaysian law for identity verification purposes.
The data we collect is used solely for purposes related to delivering Neds services to you. Below are the primary ways your data is used:
Your identity and contact data is used to verify that you are a legitimate user aged 18 and above, and to protect your account from unauthorised access.
Your financial data is used to process deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX, and to ensure withdrawals are made to the correct and verified account.
Usage data such as the sports you bet on most — EPL football, Malaysia Super League, badminton, or e-sports — is used to personalise your platform experience and serve you relevant promotional recommendations.
We use your email and phone number to send important notifications such as deposit confirmations, security alerts and service updates. Marketing communications are only sent with your consent.
Technical data and transaction history are used by our systems to detect suspicious activity, prevent money laundering, and comply with applicable Malaysian legal requirements.
Neds does not sell your personal data. However, in the following limited circumstances, your data may be shared with selected third parties:
All third parties that receive data from Neds are bound by data protection agreements that prohibit them from using that information for any purpose other than what has been agreed upon.
Neds invests seriously in security infrastructure to protect your personal data. The security measures we employ include:
While we take all reasonable precautions, no online system can guarantee 100% absolute security. We encourage you to also protect your account by using a strong password and keeping your login credentials confidential.
The neds platform uses cookies and similar tracking technologies to enhance your experience. The types of cookies we use include:
You can manage cookies through your browser settings. Disabling certain cookies may affect some features of the Neds platform.
As a Neds platform user in Malaysia, you have the following rights under the Personal Data Protection Act 2010:
You may request a copy of all personal data Neds holds about you. Requests will be processed within 21 business days.
If your data is inaccurate or outdated, you have the right to request that Neds correct it via customer support.
You may request data deletion and closure of your Neds account at any time, subject to legal retention requirements.
You may object to the use of your data for marketing or promotional purposes at any time by contacting us.
Any consent you have given to Neds may be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal.
You may request your data in a machine-readable format for transfer to another platform should you choose to do so.
To exercise any of the rights above, please contact us at support@neds.info or via 24/7 live chat on the neds platform.
Neds retains your personal data for as long as your account remains active, and for such periods thereafter as required by legal and operational obligations:
Once the applicable retention period has elapsed, your data will be securely deleted or anonymised.
The Neds platform is intended exclusively for users aged 18 years and above only. We do not knowingly collect personal data from minors.
If you discover that someone under the age of 18 has registered an account on neds, please contact us at support@neds.info immediately. We will investigate, close the account in question, and delete all associated data.
Neds reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When a material amendment is made:
Continued use of the neds platform after any amendments take effect constitutes your acceptance of the updated policy. If you do not agree, you may close your account and we will process the request in accordance with the established procedure.
For any enquiries, requests, or complaints regarding the privacy and protection of your personal data at Neds, please reach out to our team:
We value every privacy-related feedback and enquiry. Our team will endeavour to respond to all queries within the stated timeframe in a clear and straightforward manner.
We understand that trust is the foundation of our relationship. That's why Neds invests in best-in-class security infrastructure and operates with full transparency. Create an account today and enjoy a safe, fair, and rewarding Sports Betting and casino experience.
🔞 For users aged 18 and above only. Gamble responsibly.